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Shipping & Returns

Shipping Policy

Thank you for choosing Thencix as your go-to online electronic store in India. We strive to provide our customers with the best possible shopping experience, which includes a seamless and timely shipping process. Therefore, we have developed the following shipping policy to ensure hassle-free delivery of your orders.

Shipping Options:

  • We offer free standard shipping on all orders within India.

  • We also offer expedited shipping options at an additional cost. The cost and estimated delivery time will be displayed at checkout.

Order Processing Time:

  • We process and ship orders within 1-2 business days of receiving the order.

  • Orders placed on weekends or holidays will be processed on the next business day.

Shipping Time:

  • Standard shipping usually takes 7-10 business days to arrive.

  • Expedited shipping options are available and delivery times will vary depending on the shipping option selected.

Tracking Your Order:

  • Once your order is shipped, you will receive a shipping confirmation email with a tracking number.

  • You can track your package by entering the tracking number on our website or on the carrier's website.

Customs and Duties:

  • Please note that international shipments may be subject to customs and import duties, which are the responsibility of the customer.

  • Thencix is not responsible for any additional charges or delays caused by customs.

Shipping Address:

  • Please make sure to provide an accurate and complete shipping address during checkout. We are not responsible for orders that are undeliverable due to an incorrect or incomplete address.

Delayed Shipping:

  • In rare instances, shipping may be delayed due to unforeseen circumstances such as extreme weather conditions, carrier delays, or other situations outside of our control. In such cases, we will notify you as soon as possible and provide you with an estimated delivery date.

Please note that our shipping policy is subject to change without notice. If you have any questions or concerns regarding our shipping policy, please contact our customer support team at sales@thencix.com or call us at +91 9891150949. We are always happy to assist you.

Return & Exchange Policy

Thank you for choosing Thencix as your go-to online electronic store. We understand that sometimes a product may not meet your expectations or you may change your mind about your purchase. Therefore, we have developed the following return policy to ensure a hassle-free shopping experience for you.

Returns and Refunds:

  • If you are not satisfied with your purchase, you can return it within 7 days of the delivery date for a refund or exchange.

  • The item must be unused, in its original packaging, and in the same condition as when you received it.

  • To initiate a return, please contact our customer support team at sales@thencix.com or call us at 9891150949.

  • You will be responsible for the return shipping costs unless the item is defective or the wrong item was shipped to you.

  • Once we receive the item, we will inspect it and process your refund or exchange within 3-5 business days.

Defective Products:

  • If you receive a defective product, please contact our customer support team within 7 days of delivery at sales@thencix.com or call us at 9891150949.

  • We will provide you with a prepaid shipping label to return the item, and we will send you a replacement or issue a refund as soon as we receive the defective item.

Exclusions:

  • We do not accept returns or refunds for items that have been damaged due to misuse, abuse, or neglect.

  • We do not accept returns or refunds for software products or digital downloads.

Please note that our return policy is subject to change without notice. If you have any questions or concerns regarding our return policy, please contact our customer support team at sales@thencix.com or call us at 9891150949. We are always happy to assist you.

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